Last Updated: 01.08.2026

This Privacy Policy (“Policy”) explains how Monit24 LLC (“Monit24,” “we,” “us,” or “our”) collects, uses, and shares your personal information in connection with the “Monit24” application, available at https://monit24.com/ (the “Application” or “App”). This Policy is part of, and governed by, our Terms and Conditions.

Any capitalized terms not defined in this Policy have the meaning given to them in the Terms and Conditions, available at www.monit24.com/terms-and-conditions/. Any additional notices we provide about our privacy practices will form part of this Policy.

SCOPE

This Policy describes how we treat personal information collected through https://monit24.com/, the Application, and the other services, solutions, and products we offer (collectively, the “Services”). Your use of the Services is subject to this Policy and our Terms and Conditions, including their limitations on damages and provisions on the resolution of disputes.

CONSENT

By using or accessing the Services in any manner, you acknowledge that you accept the practices described in this Policy, and you consent to our collection, use, and sharing of your information as described here. If you do not agree with this Policy, please do not use the Services.

WHO WE ARE

The Services are operated by Monit24 LLC, a Wyoming limited liability company, with its principal place of business at 30 N Gould St, STE R, Sheridan, Wyoming 82801, USA (Filing ID: 2021-000983889).

For personal information that you provide in connection with your own use of the Services, Monit24 is the business responsible for that information. For personal information that a business customer (a “Service Recipient”) submits to the Services about its own users, Monit24 acts as a service provider and processes that information on the Service Recipient’s behalf and under its instructions, as set out in the Data Processing Agreement (Annex 1 to the Terms and Conditions).

PERSONAL INFORMATION

As used in this Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal Information does not include publicly available information, aggregated information, or de-identified information that cannot reasonably be used to identify you.

CHILDREN’S PRIVACY

The Services are intended for users who are at least 16 years old. We do not knowingly collect Personal Information from children under 16. If we learn that we have collected Personal Information from a child under 16, we will delete it. If you believe a child has provided us with Personal Information, please contact us using the details in the “Contact Us” section below.

INFORMATION WE COLLECT

Using the Application requires us to process your Personal Information. The categories we collect, and how we collect them, depend on how you interact with the Services.

Categories

We collect the following categories of Personal Information: identifiers and account data that you save in your Account; and information about your activity within the Application.

Sources

  • Directly from you: the information you provide when you create and use your Account, and the data you save in the Application.

  • From your use of the Services: information about how you use and interact with the Application, including activity data used to operate and improve the Services.

  • When you contact us: the information you provide when you reach out to us for support or other inquiries.

Payment Information

Payments and charges made through the Services are processed by third-party online payment system providers. Depending on the payment method you choose, your payment or account information is collected and handled by those providers.

How We Use Your Information

We use the Personal Information we collect to: provide, operate, maintain, and improve the Services; create and manage your Account; communicate with you, including sending service and administrative messages; conduct marketing and direct marketing tailored to your preferences; protect the security of the Services and prevent fraud and other unlawful activity; and comply with our legal obligations.

Profiling

To tailor marketing and direct marketing to your preferences, we process your Personal Information in an automated way, including by profiling. This profiling does not produce legal effects concerning you or similarly significantly affect you. The information used for profiling corresponds to the data you save in your Account and your activity in the Application. Providing this information is voluntary, but it is necessary for us to tailor marketing to your preferences; if you do not provide it, we will not be able to do so.

Retention

We retain Personal Information for as long as your Account is active or as needed to provide the Services, and we keep information processed for profiling until you effectively object or the purpose is achieved, unless a longer retention period is required or permitted by law.

DISCLOSING PERSONAL INFORMATION

Recipients

We may disclose Personal Information to the following categories of service providers that support our Services:

  • hosting providers;

  • online payment system providers;

  • providers of tools used to analyze activity in the Application and to deliver direct marketing to its users (Google Analytics, Facebook Pixel, Hotjar);

  • a provider of accounting services;

  • a provider of email services;

  • a provider of legal services.

Our service providers are bound by contracts that require them to protect your Personal Information and to maintain commercially reasonable confidentiality and security standards.

Government Agencies and Legal Requirements

We may also disclose Personal Information to public or private entities where we are required to do so by applicable law, a final court judgment, or a final administrative decision.

No Sale or Sharing of Personal Information

Monit24 does not sell your Personal Information, and does not share your Personal Information with third parties for cross-context behavioral advertising, in exchange for money or other valuable consideration on their own purposes. Monit24 may share your Personal Information in scope abovementioned for Monit24 own purposes under separate DPA agreements.

Aggregated and De-identified Information

We may use and disclose aggregated, anonymized, or de-identified information, which does not identify any individual, without restriction.

YOUR CHOICES

Account Settings

You can access, correct, or update certain Personal Information by logging into your Account and changing your settings. To delete your Account or your Personal Information, contact us using the details in the “Contact Us” section. We may retain certain information as required by law or for legitimate business purposes.

Marketing and Email Communications

We may send you promotional messages about the Services. You can opt out at any time by following the unsubscribe instructions in those messages or by contacting us. Even if you opt out of marketing messages, we may still send you non-promotional messages, such as those about your Account.

Cookie Choices

You can manage cookies through the cookie panel on the Services and through your browser settings, as described in the “Cookies” section below.

Do Not Track

Some browsers send “Do Not Track” signals. Our systems do not currently respond to those signals. If this changes, we will update this Policy.

Do Not Sell or Share My Personal Information

As described above, we do not sell or share your Personal Information. If you believe you have a right to opt out under applicable law, you may contact us using the details in the “Contact Us” section, and we will respond as required by law.

U.S. STATE PRIVACY RIGHTS

This section describes the rights available to consumers under U.S. state privacy laws. We apply the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), as our baseline standard for U.S. users, except where a specific right is limited to residents of a particular state. Where we process your Personal Information as a service provider on a Service Recipient’s behalf, we cannot fulfill your request directly; in that case, we will forward your request to the appropriate Service Recipient.

  • Right to Know / Right to Access. You may request that we disclose the categories and specific pieces of Personal Information we have collected about you, the categories of sources, our purposes for collecting it, and the categories of third parties to whom we disclose it.

  • Right to Delete. You may request that we delete Personal Information we collected from you, subject to certain exceptions.

  • Right to Correct. You may request that we correct inaccurate Personal Information we maintain about you.

  • Right to Opt Out of Sale or Sharing. You may opt out of the sale or sharing of your Personal Information. As noted above, we do not sell or share your Personal Information.

  • Right to Limit the Use of Sensitive Personal Information. To the extent we ever process sensitive Personal Information to infer characteristics about you, you may direct us to limit that use. We do not currently use sensitive Personal Information for that purpose.

  • Right to Non-Discrimination. We will not discriminate against you for exercising any of these rights.

To exercise these rights, contact us using the details in the “Contact Us” section. We will confirm receipt and respond within 45 days; if we need more time (up to 90 days in total), we will let you know. We may need to verify your identity before fulfilling your request.

ADDITIONAL INFORMATION FOR USERS IN THE EUROPEAN UNION, UK, AND SWITZERLAND (GDPR NOTICE)

This section applies to users in the European Economic Area (EEA), the United Kingdom, and Switzerland and is intended to be read on its own. It supplements the rest of this Policy with the disclosures required under the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), the UK GDPR, and applicable national law.

Controller and Processor

The controller of your personal data is Monit24 LLC, 30 N Gould St, STE R, Sheridan, Wyoming 82801, USA (Filing ID: 2021-000983889) (the “Controller”). Monit24 acts as the Controller for the Service Recipient’s data provided to it under the Agreement (including at the pre-contractual, conclusion, and performance stages). For data provided by a Service Recipient acting as the controller of such data, Monit24 acts as a processor; its duties as processor are set out in the Personal Data Processing Entrustment Agreement (Annex 1 to the Terms and Conditions).

For all matters relating to the processing of personal data, you may contact the Controller by email at contact@monit24.com or by post at the address above.

In order to ensure compliance with the GDPR, the Service Provider, acting as the Controller, has appointed its representative in the European Union: Monit24 sp. z o.o. Plac Wolnica 13/10, 31-060 Cracow, Poland. Mailing address: Prosta 70 stree, myhive Crown Point, 5th floor 00-838 Warszawa, phone number +48 536 137 883.

Legal Bases for Processing

We process personal data on the following legal bases under Article 6(1) GDPR: performance of a contract and pre-contractual steps (Art. 6(1)(b)) to provide the Services and manage your Account; our legitimate interests (Art. 6(1)(f)) to conduct marketing and profiling tailored to recipients’ preferences and to keep the Services secure; your consent (Art. 6(1)(a)) for cookies and similar technologies where required; and compliance with a legal obligation (Art. 6(1)(c)). Where processing is based on legitimate interests or consent, providing the data is voluntary, and you may object or withdraw consent at any time.

International Transfers

Because we use services provided by Google LLC, your personal data may be transferred to the following third countries: the United Kingdom, Canada, the USA, Chile, Brazil, Israel, Saudi Arabia, Qatar, India, China, South Korea, Japan, Singapore, Taiwan (Republic of China), Indonesia, and Australia.

These transfers rely on: for the United Kingdom, Canada, Israel, and Japan, European Commission adequacy decisions confirming an adequate level of protection of personal data; and for the USA, Chile, Brazil, Saudi Arabia, Qatar, India, China, South Korea, Singapore, Taiwan (Republic of China), Indonesia, and Australia, standard contractual clauses adopted under Commission Implementing Decision (EU) 2021/914 of 4 June 2021. You may obtain from the Controller a copy of the data transferred to a third country.

Your GDPR Rights

If you are in the EEA, the UK, or Switzerland, you have the following rights regarding your personal data:

  • Right of access — to be informed what personal data we process and to receive a copy (the first copy is free; we may charge a reasonable fee for further copies);

  • Right to rectification — to have inaccurate or incomplete data corrected;

  • Right to erasure — to have your data deleted where, for example, it is no longer needed, you have withdrawn consent and there is no other legal basis, the processing is unlawful, or erasure is required by law;

  • Right to data portability — where processing is based on consent or on performance of the Agreement, to receive your data and have it transferred to another controller;

  • Right to withdraw consent — at any time, without affecting the lawfulness of processing carried out before withdrawal;

  • Right to restriction of processing — to ask that we only store your data in certain situations, such as while its accuracy is verified or while claims are pursued;

  • Right to object — to processing based on our legitimate interest; following an effective objection, we will stop processing for that purpose.

Right to Lodge a Complaint

If you believe our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority — in Poland, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, UODO) — or with the supervisory authority in your country of residence.

COOKIES

The Application uses “cookies” stored on your device. These are small text files that can be read by our systems and by systems of other entities whose services we use (for example, Facebook and Google). Cookies collected by us do not, on their own, allow us to identify you.

We use cookies to: ensure the proper operation of the Application; improve your comfort of use and detect errors; create statistics about how the Application is used; and conduct marketing by delivering advertisements tailored to your preferences. We may place both persistent and session cookies on your device. Session cookies are usually deleted when you close your browser; persistent cookies are not.

Information about the cookies we use is displayed in a panel at the bottom of the website/footer of the Application. You can enable or disable cookies of particular categories (other than necessary cookies) and change these settings at any time. You can also use your browser to check, delete, and block cookies; however, disabling or limiting cookies may make the Application harder to use.
With respect to the necessary cookies provided by us, their operation is essential for the proper functioning of the Application/the Application’s website, so you cannot disable them. These cookies (which collect, among other things, your device’s IP address) enable us, among other things, to inform you about the cookies operating in the Application. Most necessary cookies are session cookies; however, some remain on your end device for a period of […] months or until they are deleted.
We use Google Analytics cookies provided by Google. This tool enables the collection of statistical data about how Users use the Application, including the number of visits, the duration of visits, the browser used, and location. The data collected helps us improve the Application and make it more user-friendly. These cookies are active for a maximum of 2 years or until they are deleted (whichever occurs first).
Using most commonly used browsers, you can check whether cookies have been installed on your end device, delete installed cookies, and block the Application from installing them in the future. However, disabling or restricting the handling of cookies may cause fairly significant difficulties in using the Application, such as the need to log in on every subpage, longer Application loading times, or restrictions on the use of certain functionalities.

DATA SECURITY

We apply modern organizational and technical safeguards designed to protect your Personal Information against unauthorized or unlawful access, destruction, use, modification, or disclosure. Please note that no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Transfers

Monit24 is operated from the United States and uses service providers in the United States and other countries, so your Personal Information may be transferred to and processed in countries other than your own. If you are in the EEA, the UK, or Switzerland, please see the GDPR Notice above for details of the safeguards that apply to these transfers.

Your Account

If you have an Account, you are responsible for keeping your password confidential and for activity on your Account. Please choose a strong password, keep it private, and sign out after using a shared device.

CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time. If we make material changes, we will notify you by updating this posting or through the Services. The “Last Updated” date at the top shows when the Policy was last revised, and your continued use of the Services after the effective date will be subject to the updated Policy. To the extent not regulated by this Policy, generally applicable data-protection law applies. This Policy is effective from 01.08.2026.

CONTACT US

If you have questions about this Policy or our privacy practices, or if you would like to make a privacy request, please contact us by email at contact@monit24.com or by post at Monit24 LLC, 30 N Gould St, STE R, Sheridan, Wyoming 82801, USA. We will respond to privacy requests within 45 days as described above.